🛠 Tech Stack

💼 About This Role

You'll support luxury fashion partners with daily operational and technical queries, ensuring seamless B2B service. Your work drives partner satisfaction and ecosystem health by identifying improvement opportunities.

🎯 What You'll Do

• Act as main contact for partner operational and technical queries
• Support partners on every communication channel with speed and quality
• Monitor KPIs and proactively solve recurring issues
• Work with internal departments to deliver top-notch service

📋 Requirements

• B2B service environment experience
• Fluent English (written and spoken)
• IT systems proficiency including Excel and PowerPoint
• Results-driven with strong negotiation skills

✨ Nice to Have

• Flexible working hours including weekends
• Problem-solving mindset

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Assessment or case study· 60 min

🚩 Heads Up

• Flexible working hours including weekends may indicate on-call expectations