🛠 Tech Stack

💼 About This Role

You'll support customer service operations and optimize CRM processes on the Salesforce platform. Your work will directly improve data accuracy and team efficiency.

🎯 What You'll Do

• Maintain customer cases, tickets, and account data in Salesforce
• Handle basic CRM configuration requests like queues and email templates
• Generate reports and dashboards on ticket volume, response time, resolution rate
• Participate in feature optimization and process improvement projects

📋 Requirements

• Currently enrolled in a bachelor's or master's degree program
• Basic understanding of CRM systems or customer service operations
• Proficiency in Excel and data analysis
• Strong communication and organizational skills

✨ Nice to Have

• Familiarity with Salesforce
• Experience with SQL or reporting tools
• Interest in cryptocurrency or blockchain industry

🎁 Benefits & Perks

• 📚 Study Growth Fund supporting professional development
• 🎉 Internal Events including team-building and workshops
• 🌍 Global Collaboration with diverse international team
• 🚀 Career Advancement opportunities in a growing company
• 🔄 Internal Mobility with job opportunities to build your career path

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Resume Screen· 1 week
2. 2Phone Interview· 30 min
3. 3Manager Interview· 45 min