🛠 Tech Stack

💼 About This Role

You'll join GFiber's Field Service Center team to dispatch and support field technicians for installation, maintenance, and repair of residential and small business services. You'll resolve complex technical issues and coordinate multiple resources for network construction and upkeep. This role offers the chance to work with cutting-edge fiber optics technology at an Alphabet company.

🎯 What You'll Do

• Resolve complex issues by troubleshooting impacted residential and small business services
• Coordinate multiple repair and maintenance resources for OSP on concurrent incidents
• Coordinate install fulfillment dispatch including route optimization and handling calls from technicians
• Navigate complex customer interactions with exceptional client service and professionalism

📋 Requirements

• 3 years experience in Fiber to the Home (FTTH) / GPON / XGS-PON network construction or large scale fiber deployments
• 3 years experience managing relationships with a variety of contractors and vendors
• 3 years experience in GIS or equivalent mapping systems
• Ability to work non-standard hours including nights, weekends, holidays, and differing shifts

✨ Nice to Have

• 3 years experience with field services dispatch in telecom or similar industry
• 3 years experience in fiber splicing for termination and midspan, OTDR and Power Meter testing
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs

🎁 Benefits & Perks

• 💰 Bonus included in total compensation
• 🏥 Medical, dental, and vision insurance
• 🏖️ Paid time off and holidays
• 📈 Retirement savings plan with company match

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min