🛠 Tech Stack

💼 About This Role

You'll build and run lifecycle programs to keep Apollo.io's unmanaged customers healthy and growing, turning strategy into execution by setting up journeys and launching campaigns. Your work directly impacts customer retention and expansion at a fast-growing SaaS company backed by top-tier investors.

🎯 What You'll Do

• Build and launch lifecycle campaigns across email, in-app, SMS, and push.
• Configure segments, triggers, and workflows based on manager definitions.
• Own QA for campaigns including audience checks and link validation.
• Operationalize customer journey maps into concrete programs and assets.
• Monitor health signals and trigger performance for targeting and reporting.

📋 Requirements

• 2-5 years of experience in B2B SaaS in customer success or lifecycle roles.
• Hands-on experience with lifecycle tools like Customer.io, Braze, or Iterable.
• Comfortable working with segments, triggers, and event data for targeting.
• Strong attention to detail and analytical mindset for performance analysis.

✨ Nice to Have

• Experience driving seat expansion or multi-team rollouts within accounts.
• Familiarity with product analytics tools like Amplitude or Mixpanel.
• Experience with AI-native workflows or Claude Co-work.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Annual bonus
• 📈 Equity
• 🔄 Remote-first culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/case interview· 60 min