🛠 Tech Stack

💼 About This Role

You'll provide first-level technical support for a SaaS platform used by automotive dealerships, resolving cases via phone, chat, and email. Your work directly improves customer satisfaction and product quality through collaboration with Engineering. This role offers unlimited PTO and a hybrid work model in downtown Austin.

🎯 What You'll Do

• Resolve customer support cases via phone, chat, and email
• Troubleshoot and triage product issues within SLAs
• Maintain accurate case records in ticketing system
• Advocate customer needs to Product and Engineering teams

📋 Requirements

• Analytical and problem-solving skills
• Ability to meet KPIs and SLAs
• Tech-forward and mobile device proficient
• Excellent customer service and communication skills

✨ Nice to Have

• 1-3 years B2B SaaS support experience
• Prior experience in automotive industry or dealership
• Familiarity with Salesforce, Zendesk, or similar tools

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💼 401(k) with company match
• 📚 Tuition reimbursement and LinkedIn Learning
• 👶 Generous Paid Parental Leave
• 🅿️ Free parking in downtown Austin

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min