🛠 Tech Stack

💼 About This Role

You'll troubleshoot customer issues using internal tools and resources to deliver great customer experiences. You'll become Smartsheet Product Certified and work with customers via email, phone, and chat. This role offers remote work within Costa Rica and growth opportunities.

🎯 What You'll Do

• Troubleshoot customer issues using internal and external documentation
• Become Smartsheet Product Certified and support via email, phone, chat
• Partner with leaders to meet performance goals
• Contribute to team projects and give feedback

📋 Requirements

• 1+ years of Technical or Customer support experience
• Excellent written, verbal and interpersonal communication skills
• Ability to demonstrate empathetic and confident issue ownership
• Flexibility in working hours

✨ Nice to Have

• Working knowledge of assigned feature

🎁 Benefits & Perks

• 🏥 Fully paid Health & Life insurance for employee and family
• 💰 Monthly stipend for work and productivity
• 🌴 12 days paid Vacation + Flexible Time Away
• 👶 20 weeks fully paid Maternity Leave
• 📚 LinkedIn Learning access

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min