💼 About This Role

You'll act as an intermediary between partners and the Security Operations Center (SOC) team, providing exceptional support for incident reports and escalations. Your core impact is ensuring partners understand complex SOC concepts and log data through clear communication. This fully remote role offers bonus and equity alongside a supportive team culture.

🎯 What You'll Do

• Provide customer support via phone, email, and chat for SOC incidents
• Break down complex SOC concepts into digestible guidance
• Lead calls for high-severity incidents, documenting decisions
• Collaborate with internal teams to relay updates to partners

📋 Requirements

• Passion for cybersecurity including identity compromise and phishing
• Exceptional written and verbal communication skills
• Ability to remain calm during active security incidents
• Skill in prioritizing a dynamic ticket queue

✨ Nice to Have

• MSP or Help Desk experience with Zendesk or PSA platforms
• Microsoft 365/Entra experience with identity and phishing scenarios
• Basic understanding of SIEM concepts and log analysis

🎁 Benefits & Perks

• 🏠 100% remote work
• 🖥️ New starter home office allowance (€480)
• 🏖️ Generous personal leave entitlements
• 📱 Digital monthly reimbursement (€111)
• ✈️ Travel to the US 1-2 times/year

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min