🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for hardware and software support at DIG, ensuring seamless technology operations across restaurants. This field-based role offers a chance to rapidly learn in a small, high-impact IT team.

🎯 What You'll Do

• Resolve computer hardware and software issues on-site and remotely
• Troubleshoot POS, online ordering, and restaurant network systems
• Run data cables, repair jacks, and manage cable organization
• Maintain user accounts and access permissions across platforms

📋 Requirements

• 1-3 years of onsite and remote computer support experience
• Experience with POS software installation and troubleshooting
• Working knowledge of Mac OS and Windows administration
• Experience with Jira Service Management or similar help desk systems

✨ Nice to Have

• Experience supporting Jira Service Management or similar ticketing systems
• Knowledge of cybersecurity processes and tools
• Familiarity with Slack

🎁 Benefits & Perks

• 🏥 Health Insurance (Medical, Dental, Vision)
• 👶 16 weeks Fully Paid Parental Leave
• 🚆 Commuter benefits
• 🍽️ Free lunch

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 1 day

🚩 Heads Up

• 75% travel expectation unstated in title
• Role mixes IT support with network cabling and mounting tasks