🛠 Tech Stack

💼 About This Role

You'll act as a trusted technical advisor, providing tier 2 support for Numa's AI platform for dealerships. You'll bridge Product, Engineering, and Customer Success to resolve complex issues and improve documentation. This role offers direct impact on a fast-growing AI company's customer experience.

🎯 What You'll Do

• Provide timely technical support via phone, email, chat, and remote sessions.
• Manage support case queue and drive resolution independently.
• Collaborate with Product and Engineering to escalate defects.
• Develop and maintain knowledge base articles and troubleshooting guides.

📋 Requirements

• 1+ year of experience in a customer-facing technical support role.
• Strong troubleshooting and analytical skills.
• Experience with SaaS platforms, APIs, or enterprise software.
• Working knowledge of SQL, APIs, JSON, or basic scripting.

✨ Nice to Have

• Experience in a startup or high-growth environment.
• Familiarity with AI tools and prompt engineering.
• Exposure to business intelligence tools like Looker or Tableau.

🎁 Benefits & Perks

• 💰 Competitive compensation including equity.
• 🏖️ Flexible PTO.
• 🏥 Health, dental, and vision benefits.
• 📈 401(k) plan (US) or equivalent (Canada).

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min