IT Support Specialist

Ottawa, Ontario, Canada

2w ago

$35k-$50k / yearest.- AI estimated, actual pay may differ

Full-time
📄Resume
✉️Cover Letter

About This Role

You'll provide tier-one IT support for a growing team, handling helpdesk tickets and troubleshooting hardware, software, and network issues. You'll work closely with staff to minimize downtime and keep systems secure.

What You'll Do

  • Respond to and resolve **helpdesk tickets**
  • Install and configure **workstations** and peripherals
  • Manage **user accounts** and access rights
  • Monitor **system performance** and report issues

Requirements

  • 1-2 years of IT support experience
  • Hardware and software troubleshooting proficiency
  • Experience with helpdesk ticketing systems
  • Ability to set up and configure user accounts

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