🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for clients and visitors at a 24/7 emergency housing facility, providing high-quality customer service and support. Your role ensures smooth office operations and contributes to a compassionate, community-focused environment for individuals transitioning from homelessness.

🎯 What You'll Do

• Answer incoming calls and direct them to appropriate departments
• Monitor front desk lobby and common areas for cleanliness and safety
• Prepare and distribute daily cold-prepared meals to clients
• De-escalate conflicts and direct individuals to appropriate staff

📋 Requirements

• High school diploma or GED
• 3 years in a customer service facing role
• 1 year experience in a social service setting
• Basic computer literacy with Outlook, Word, Excel, and SharePoint

✨ Nice to Have

• Experience with vulnerable populations
• Conflict de-escalation skills
• Cultural competency and diversity awareness

🎁 Benefits & Perks

• 🏖️ Generous vacation, holiday, sick leave plans
• 🏥 Medical insurance
• 💰 Fidelity 403b retirement plan
• 🏦 Retirement fund eligibility after 2 years

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3In-Person Interview· 1 hour