💼 About This Role

You'll join a new team at Aura, a fast-growing digital safety company, to retain customers by handling inbound cancellation calls and outbound payment follow-ups. Your core impact will be ensuring customer satisfaction and identifying upsell opportunities while mastering Aura's mission.

🎯 What You'll Do

• **Take inbound cancellation calls** to retain customers
• Make outbound calls for failed subscription payments
• Identify retention and upsell opportunities
• Consult customers on online identity protection

📋 Requirements

• 1-2 years of sales or retention experience
• Consistently meet performance metrics in prior roles
• Self-motivated and goal-driven
• Strong communication and problem-solving skills

✨ Nice to Have

• Experience in SaaS or subscription services
• Familiarity with CRM tools
• Tech-savvy with digital safety interest

🎁 Benefits & Perks

• 💰 Competitive hourly rate plus commission
• 🏥 Health and wellness benefits
• 🏖️ Paid time off
• 👶 Parental leave
• 🏦 Retirement savings plans

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week