🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for hospitality customers, troubleshooting hardware and software issues via phone, chat, and email. You'll work with a global 24x7 team to resolve issues and advocate for product improvements. This role offers unlimited annual leave and private healthcare.

🎯 What You'll Do

• Handle customer inquiries via phone, chat, and email
• Troubleshoot and resolve hardware and software issues
• Document and track interactions in support platforms
• Escalate product issues to the Quality Assurance team

📋 Requirements

• Previous customer service or technical support experience
• Excellent verbal and written communication skills in German & English
• Basic experience with iOS, Android, OSX, and Windows platforms
• Strong attention to detail and problem-solving skills

✨ Nice to Have

• Experience with hospitality industry
• Experience supporting a SaaS product
• Knowledge of HTML/CSS or computer networking

🎁 Benefits & Perks

• 🏖️ Unlimited Annual Leave with PTO scheme
• 🏥 Private healthcare and dental/optical cover
• 💷 £400 annually towards Health and Wellbeing
• 📈 Equity for all Lightspeeders
• 🧑‍💻 Work with a global team in a fast-growing company

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min