🛠 Tech Stack

💼 About This Role

You'll provide expert technical assistance for Geotab products and partner technologies, handling support cases from initial contact through resolution. Your work will directly impact customer satisfaction by diagnosing and resolving complex hardware/software issues. You'll join a global leader in IoT and connected transportation.

🎯 What You'll Do

• Support customers via phone, chat, and email
• Troubleshoot hardware and software issues for Geotab and partner products
• Coordinate device returns and exchanges
• Escalate critical concerns to management

📋 Requirements

• 1-3 years of customer service or technical support experience
• 1-3 years of troubleshooting hardware/software issues
• Expert-level Excel skills including pivot tables
• Working knowledge of SQL, Python, C#, or JavaScript

✨ Nice to Have

• Post-Secondary Diploma or Degree in Engineering, Computer Science or related field
• Working knowledge of Google BigQuery or other data warehouses

🎁 Benefits & Perks

• 🏖️ Flex working arrangements
• 🏠 Home office reimbursement program
• 👶 Baby bonus parental leave top up program
• 📚 Online learning and networking opportunities
• 🚗 Electric vehicle purchase incentive program

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min