🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for IT support, triaging and resolving tickets via phone and ticketing system. You'll ensure consistent client support and escalate issues when needed. This role offers hands-on experience with diverse technologies in a fast-paced environment.

🎯 What You'll Do

• Troubleshoot and resolve basic desktop, software, and hardware issues.
• Log into phone queues to provide consistent client support.
• Assist with installation, configuration, and usability of devices.
• Maintain accurate documentation in the ticketing system.

📋 Requirements

• Associate's Degree in Technology or related field.
• 2-5 years of experience with Microsoft environments.
• Strong understanding of Windows OS and Office Suite.
• Knowledge of basic networking concepts (DNS, DHCP, VPN).

✨ Nice to Have

• 0-2 years MSP specific experience.
• Network+ and Security+ certifications.
• Knowledge of VMWare, Citrix, VPN, Terminal Services.

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 🏥 Health Insurance
• 💰 401(k) Matching
• 📚 Training Opportunities

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 15-30 min
2. 2Technical Interview· 45-60 min
3. 3Offer· N/A