🛠 Tech Stack

💼 About This Role

You'll provide white-glove technical support to hedge fund and private equity clients. You'll resolve hardware, software, and network issues as the first point of contact. This role offers a broader technical skill set than typical support positions.

🎯 What You'll Do

• Provide white-glove technical support via phone, email, and remote login
• Manage ticket queue and document all troubleshooting steps
• Collaborate with internal teams and clients to resolve issues
• Meet individual and team KPI targets

📋 Requirements

• 5+ years of experience in a related field
• Experience with Active Directory administration
• Knowledge of O365 Services (Teams, SharePoint, OneDrive, Outlook)
• Experience with Citrix or VMware administration

✨ Nice to Have

• A degree or some college
• Technical licenses or training
• Experience with Duo Security or other MFA

🎁 Benefits & Perks

• 🏥 Medical, dental, vision, disability, life insurance
• 📈 401k with company match
• 🏖️ PTO
• 📚 Online courses for technical education
• 🍎 Healthy snacks and team-building events

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min

🚩 Heads Up

• Requires 5+ years experience but title is Analyst (junior/mid-level)
• Role mixes service desk, system administration, and network engineering responsibilities