🛠 Tech Stack

💼 About This Role

You'll administer and optimize a Zendesk-powered support ecosystem for a global healthcare technology company. Your work directly improves agent productivity and customer satisfaction through workflow automation and data-driven insights. This role offers exposure to international teams and advanced support technologies.

🎯 What You'll Do

• Administer Zendesk platform modules including Support, Guide, Explore, and Talk/Chat.
• Configure ticket workflows, triggers, automations, macros, SLAs, and business rules.
• Monitor ticket flow, troubleshoot issues, and handle escalations ensuring SLA compliance.
• Develop dashboards and reports using Zendesk Explore to track KPIs and trends.

📋 Requirements

• 3–4 years of hands-on Zendesk administration in production environment.
• Strong knowledge of Zendesk workflows, automations, SLAs, and triggers.
• Experience in customer service ticketing processes and support operations.
• Proficiency in reporting and analytics using Zendesk Explore or similar tools.

✨ Nice to Have

• Familiarity with APIs and system integrations.
• Experience in omnichannel support environments (email, chat, voice).
• Zendesk certification.

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience and market.
• 🌍 Global work environment in healthcare technology and research.
• 🏠 Flexible remote work with exposure to international teams.
• 📚 Continuous learning on advanced support technologies and tools.
• 📈 Career growth in support operations and systems administration.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min