🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for Lightspeed's hospitality customers, helping with a wide variety of requests from general education to hardware/software investigation. You will investigate, troubleshoot and resolve issues while working with global teams across APAC, EMEA and NOAM.

🎯 What You'll Do

• Provide phone, chat, and email support to hospitality customers
• Troubleshoot and resolve hardware and software issues
• Document and track interactions in support platforms
• Escalate product issues to Quality Assurance team

📋 Requirements

• Customer service or technical support experience
• German and English communication skills
• Basic experience with iOS, Android, OSX, Windows

✨ Nice to Have

• SaaS product support experience
• Hospitality industry knowledge
• Dutch or French language skills

🎁 Benefits & Perks

• 🏥 Private healthcare
• 🦷 Dental cover
• 👓 Optical cover
• 💪 400€ annual Health and Wellbeing
• 💰 Equity for all Lightspeeders

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 1 hour