Customer Service Representative

🛠 Tech Stack

💼 About This Role

You'll handle inbound calls and customer inquiries for a family-owned HVAC company with over 55 years of history. Your core impact will be generating sales leads and ensuring customer satisfaction through professional support. This role offers comprehensive paid training and monthly bonuses.

🎯 What You'll Do

• Manage incoming calls and customer service inquiries
• Generate sales leads to develop new customers
• Identify and assess customer needs to achieve satisfaction
• Process orders, forms, and requests accurately

📋 Requirements

• 3-5 years of professional customer service experience
• 3 years of call center experience
• Microsoft Office proficiency and computer savvy
• Ability to work Tuesday–Friday 9am-6pm and Saturday 8am-3pm

✨ Nice to Have

• Bachelor's degree preferred
• 1 year of HVAC experience preferred

🎁 Benefits & Perks

• 🏥 Medical, Dental, and Life Insurance
• 💰 Monthly bonuses/commissions
• 📈 401(k) with company match
• 🎓 Comprehensive paid training

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 15-30 min
3. 3In-Person Interview· 1 hour