🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for scientists using plasmid and RNA sequencing services, delivering fast, empathetic technical support. Your core impact is helping researchers troubleshoot issues and maintain high-quality sequencing results. This role is ideal for someone with a biomedical background passionate about accelerating scientific discovery.

🎯 What You'll Do

• Respond to customer inquiries via email and phone promptly.
• Provide expert technical support for sequencing services.
• Monitor sequencing process outputs and troubleshoot inconsistencies.
• Maintain accurate records of customer interactions in CRM.

📋 Requirements

• Bachelor's degree in Biology, Genetics, or Molecular Biology.
• Experience in DNA sequencing or genomics techniques.
• Experience interacting with customers in a support role.

✨ Nice to Have

• Familiarity with bioinformatics tools or NGS data analysis.
• Experience with ticketing systems like Zendesk or Service Cloud.
• Startup experience in Biotech or Healthtech.

🎁 Benefits & Perks

• 🏖️ Flexible Hybrid Schedule (3 days in office)
• 💰 Competitive Salary ($62k-$80k)
• 🚀 Work at a Fast-Growing Biotech Startup
• 📚 Opportunity to Impact Scientific Research

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week