🛠 Tech Stack

💼 About This Role

You'll provide customer support via tickets and chat, troubleshoot issues across the R365 platform, and guide customers on best practices. Your core impact is resolving workflow, configuration, and data-related issues while partnering with other teams to drive durable solutions. This role offers a chance to grow in a fast-paced SaaS support environment.

🎯 What You'll Do

• Support customers via tickets and chat with clear, empathetic assistance
• Diagnose and resolve workflow, configuration, and data-related issues
• Identify, document, and escalate suspected product defects with reproduction steps
• Own a personal ticket queue, balancing speed, quality, and customer experience

📋 Requirements

• 1+ year experience in customer support or similar customer-facing role
• Strong written and verbal communication skills
• Proficiency with Excel/Sheets for data review and basic formulas
• Basic understanding of web applications and APIs (HTTP methods, status codes)

✨ Nice to Have

• Bachelor’s degree in business, finance, or information systems
• Experience supporting SaaS business applications like ERP or accounting platforms
• Restaurant or hospitality operations experience

🎁 Benefits & Perks

• 🏖️ Law Benefits (30-day Christmas bonus, saving fund)
• 🏥 Major Medical Insurance
• 🦷 Dental Insurance
• 👁️ Vision Insurance
• 🍽️ Meal Vouchers

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min